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DO NOT UNDER ANY CIRCUMSTANCE USE GLS…

DO NOT UNDER ANY CIRCUMSTANCE USE GLS …….. An absolute shambles of a company. I recently made a sale on the Zara Pre-Owned website and was provided with a GLS courier service label. I contacted the company to ascertain where my local parcel shop is. The suggested drop off points were no where near where I am located evidencing that the customer service agent is clueless about the geography of Dublin City. Since there was no convenient parcel shop, the customer service agent stated by email that they would arrange for pickup at my address but this did not happen . Eventually I located a parcel shop not wholly convenient and at my expense travelled to this location as I was time bound by Zara for the item to be forwarded to the buyer. My item was scanned in the parcel shop , however GLS failed to pick it up resulting in Zara cancelling my sale transaction. I have contacted GLS for the return of my property which remains in their parcel shop’s possession and have been advised that it is up to me to collect this item and that it is the parcel shop’s fault for not notifying them to collect the item even though it was scanned. I want my property returned to me promptly GLS and will continue to highlight your unprofessionalism and shambolic service until I get my item back. GLS , you appoint your parcel shop agents so if it is their fault as you claim then sort it out and return to me what is legally mine.

Date of experience: Oct 10, 2024