Waiting for a parcel to arrive after driver marked it as "collected" when my husband and I were on holidays and couldn't get it. I've read on Google Maps that's their common practice. Weeks without any info and after I called on Friday two weeks ago, a very unpleasant person at the phone told me she will schedule redelivery on Monday or I can collect it from Carlow depot, 80km from my address. I've asked for rescheduling, she ignored it.I called once again last Thursday, another customer service person (nicer this time) told me she will reschedule redelivery and the package will arrive "some time next week". Yesterday my husband called, they've said the parcel will arrive today. Still waiting, still no sign of a parcel or a courier and we can't call customer service because the automatic responder says "the lines are down due to maintenance".Absolute disgrace.
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