Made an order with a company who use GLS for delivery and after a delay I contacted GLS as I had a gotten an email saying they received the parcel. At first I got a nice professional reply telling me the issue and how they were trying to resolve it I said thanks, keep me informed. 10 days later I had to get on to them again to which I received the reply "Hi,Thank you for your email.Parcel was returned to shipper, please contact them.Kind regardsHayley"No apology for not getting back to me, no apology for the delay, nothing, that's it. Hope I never have to deal with them again
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