𝐃𝐎 𝐍𝐎𝐓 𝐓𝐑𝐔𝐒𝐓 𝐆𝐋𝐒 𝐖𝐈𝐓𝐇 𝐀𝐍𝐘 𝐏𝐀𝐂𝐊𝐀𝐆𝐄𝐒 𝐘𝐎𝐔 𝐎𝐑𝐃𝐄𝐑!!! 𝐋𝐄𝐓 𝐓𝐇𝐈𝐒 𝐁𝐄 𝐀 𝐖𝐀𝐑𝐍𝐈𝐍𝐆 𝐓𝐇𝐀𝐓 𝐈𝐅 𝐘𝐎𝐔 𝐀𝐑𝐄 𝐎𝐑𝐃𝐄𝐑𝐈𝐍𝐆 𝐀 𝐏𝐀𝐂𝐊𝐀𝐆𝐄, 𝐆𝐎 𝐅𝐎𝐑 𝐀𝐍𝐘 𝐎𝐓𝐇𝐄𝐑 𝐎𝐏𝐓𝐈𝐎𝐍 𝐍𝐎 𝐌𝐀𝐓𝐓𝐄𝐑 𝐖𝐇𝐀𝐓. 𝐆𝐋𝐒 𝐃𝐎𝐄𝐒 𝐍𝐎𝐓 𝐂𝐀𝐑𝐄 𝐅𝐎𝐑 𝐈𝐓𝐒 𝐔𝐒𝐄𝐑𝐒.Very large package was bought from Italy on the 18th of July and delivered by GLS Ireland. Arrived into Ireland on Friday 28th July and received a tracking update on Saturday 29th July saying that the package was delivered, even though there was no package delivered to my house. Customer service was closed over the weekend so I rang on Monday 31st July and was told that a woman named Marie signed for the package in Skerries. I was told that my Eircode (which I provided correctly to the company I bought the package from) was incorrect and thus the package was delivered to Skerries, Dublin (even though Wicklow was on my address??). Gave them the first 3 digits of the Eircode that they were missing out of my otherwise perfectly fine address, and was told that the delivery driver who made the mistake has until end of day Thursday 3rd August to get it delivered to the correct address. Rang every day and found out on the Thursday that the driver hadn't even bothered to pick it up in Skerries, the last day he was ordered to deliver the package!! Rang on Friday 4th August and was told that the package was 'unable to be picked up' and I will have to get a refund. My number was given to the delivery driver since the Monday but did not receive one word of contact from him. Was also told that I'd be called back at 12pm on the Friday morning by GLS which did not happen. Had to explain to the Italian company about the situation as they had no clue and GLS did not bother one bit to sort out this situation, and thus have done half the work in trying to establish communication and sort this out. €2000 euro monitor gone down the drain to a woman named Marie in Skerries. Will not know when I will get a refund as GLS have not bothered one bit to rectify this issue. If you care about your goods getting delivered in a safe manner to the correct address, do not go with GLS no matter the cost. Choose a different courier, and ask your shop to seriously consider changing their courier choice.
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