GLS attempted a delivery to my house on the 9th December 2022. There was no communication beforehand that a driver would attempt to deliver. A note was left stating that they will try again on the 11th December. On the 12th December - another delivery attempt was made. A similar note was left in my post box - attempted deliver will try again on the 13th December. This was the final communication. Several days later with no sign of delivery, further investigation on 19th December, it was determined that parcel is at parcel center. On making direct contact I was informed that only 2 delivery attempts are made and then alternative arrangements would need to be put in place, pick up from parcel center or send to parcel shop. This is fine but the communication around what is happening was not. The experience I have with GLS makes me think they need to seriously over hall their customer interaction communication mechanisms. They fall well short of other courier companies on notifying when deliveries will take place and delivery status. On the notes left by courier it directs to a URL Uni Track that doesn't appear to exist. There is also an SMS service advertised which also seems to be unresponsive. Overall, I think there is a lot of room for improvement. (I won't complain about the time wasted in actually finding out what was going on and physically retrieving my parcel - it's Christmas)
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