If I could give zero stars, I definitely would! The service uses a delivery company that has been a nightmare to deal with. They attempted to deliver my items twice without prior notice or missed calls. I work full-time but am only 5 minutes from home, so I usually manage to be there for other deliveries. After those failed attempts, they never contacted me, stored my parcels for over a week, and then returned them. I discovered this while checking on my numerous ongoing deliveries. Now, they have another delivery scheduled and sent an email claiming they tried to deliver on a day when I was home all day. They said there was an issue with the address, yet there was no call from the delivery person to clarify. It's a new estate not yet visible on maps, and other companies have reached out for directions. But this delivery service never calls; they simply don’t deliver and send items back. I received an email about the address issue and responded immediately with my full address and phone number, requesting prompt delivery. I checked the tracker, and it’s still stored with no response to my email. This is utterly unacceptable service.
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