From now on, I will leave a low rating for every package that fails to arrive at my home. I've been home numerous times only to find my package dropped at the nearest pickup point AGAIN! This has happened at least 20 times over the past 1.5 years. I've contacted you each time this issue arose, but your automated service is frustrating and unhelpful. Despite my polite communication with your representatives, I still have to go elsewhere to collect my packages. Every time, I'm assured that actions will be taken, but nothing changes. Please improve your internal communication and ensure your drivers deliver to customers instead of just dropping off packages for their convenience. I am extremely frustrated after 1.5 YEARS of this! If my next delivery isn't left at my building while I'm home waiting, I will continue to leave low ratings until you address these issues.
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