My parcel was out for delivery on the 4th, when I checked the progress it said it had been delivered and signed by myself, which it wasnt and I never received the parcel! I got onto customer service and they were very prompt at getting back to me and they were very apologetic but their solution was to give the driver 3 working days to rectify the situation and if he doesn't they will investigate further! I'm not very happy, still no parcel and no updates. When I rang today (thursday) I was told after today they are closed until Tuesday so i have to give the driver until next Wednesday to explain where my parcel is! An absolute joke!
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