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Attempted break in? No, looks like an 'over zealous' GLS driver

Like most people I've had my share couriers delivery on behalf of companies the last few years. I have NEVER, I cannot stress this enough, NEVER had anything like this happen to me before. It's a long one...I came home from work Tuesday (14th) with my kids to find the latch on the porch door snapped off and the door sitting weirdly. I thought someone had tried breaking into the house. The broken part of the latch was lying on the ground close to the door. We were locked out of the house as even though I could unlock the door the latch had been forced off.We were lucky that my neighbour had pulled up shortly after us, he spent about 20mins working on the door to get us in. I was shaken and checked the house, nothing was out of place.My neighbour came over shortly afterwards to tell me he had a video of the driver from GLS pulling at the door for about 2mins. No one else had been down my driveway at any other point in the day.I emailed the company who came straight back asking for my delivery number which I supplied easily, and was ignored until I rang their head office in Dublin the following day. I was told on the phone, by Natalie, that the driver had already spoken to me (untrue) and that he only knocked on the door and then dropped the package around the back garden (also untrue). She asked me to forward on the email thread to her which I did immediately following the call.I've asked for a copy of the call, sent the video and asked for any response only to be ignored.I'm a single mother on my own with 2 small kids, I couldn't lock my house up when I was leaving, and the company has completely ignored me and taken the word of a liar despite obvious evidence showing otherwise. The video itself I can't tell what the driver was thinking he's pulling at the door like I don't know what, I mean if a door is locked it's locked! You can see him repeatedly yank at the door, throwing his weight into opening it, you can even see the part where the latch snaps, he throws it to the ground, tries the garage door then walks around the back.I had no notification from the company to say the package was out for delivery, no letter or notice left in the post box to say there was a delivery, and no call or email from the company to warn me that their driver had damaged my door. The latch is broken and another part is bent out of shape just to give you an idea of how hard he was at the door. I'm not sure how any company can think this is in any way acceptable but reading the most recent reviews they probably need a massive overhaul internally.I will actively avoid any company who uses them as a courier, I'm fortunate there are cameras around recording the actual events

Date of experience: Mar 14, 2023