Absolute scandal. Say they attempted delivery on Friday which they did not. Then Monday morning send it back to sender after being closed the weekend. Ridiculous service and right at Christmas time. Should be ashamed of yourselves! I rang your customer service department, where they advised it did not have an eircode, so we contacted the sender for the eircode and they did not reply in time and hence was returned. You didn't even give 1 working day for this information. And when I contacted the seller, who are a very good reputable company, they advised you never reached out to them for any additional information. Your website also states you will always attempt delivery twice and if subsequently it fails twice you will then hold the item for between 5-10 working days to allow me (customer) to arrange collection. YOU DIDNT EVEN ATTEMPT THE FIRST DELIVERY. Joke of a company ruining my sons Christmas. You should be ashamed.
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