I am very disappointed with GLS service as they delivered my parcel which was a gift to the wrong person/address. I have tried contacting them various times and still no response.On Thursday 8th Dec I contacted GLS via telephone to log a complaint & to try find out where & to whom this parcel was delivered to. I was told that customer services would flag this up & would contact the driver. When I called GLS customers services yesterday Mon 12th December I was informed by another GLS customer service personnel that this had not been done. I would appreciate it if GLS could show some professionalism and competency in dealing with this complaint. If the parcel cannot be found & sent to the right address then I expect a full refund from GLS ASAP.
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