I firstly called to a GLS authorised agent (Kevin’s Neilstown shopping Centre , Dublin) in order to log and arrange for GLS courier service to collect my item/parcel. The staff member was untrained on how to deal with the GLS system and could not take my parcel and keep it for later collection by GLS. I left my parcel with another GLS authorised agent who were very helpful but advised GLS do not routinely collect parcels from this GLS agent. They advised I contact GLS and make them aware that the item was ready for collection at their agents. Nine days later, the item had still not been collected by GLS. The GLS customer care give false promises and do nothing to resolve customer complaints. GLS courier services are a joke. Avoid at all costs . November 2022
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