I ordered something to be delivered to my home, but I kept getting messages that I needed to pick it up from a shop. This is difficult for me, as I have a disability, so I contacted DHL online (through chat) and asked if they could change it so it would be delivered to me. They asked me which day and I said Friday. But all week I still kept getting messages that I needed to collect my parcel. They did not deliver on friday as requested, so I had to go to the shop.
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