I am extremely disappointed with the conduct of one of DHL’s delivery drivers who has visited my address on several occasions. Her behaviour has been consistently hostile — from throwing parcels or handing them over abruptly, to speaking in an unnecessarily sharp or confrontational tone.On multiple deliveries, she has acted with visible irritation, even making my son uncomfortable when he collected a parcel on my behalf. Most recently, while I was unwell with a severe migraine, she banged on my door and spoke to me in a raised, aggressive manner over a simple photo-confirmation request.I fully understand that drivers have procedures to follow, but basic courtesy should not be optional. The repeated hostility has created a genuinely uncomfortable experience, and I no longer feel at ease receiving parcels from this driver.DHL needs to address this behaviour urgently and ensure customers are treated with respect. At the very least, I am requesting that a different driver be assigned to my address going forward.
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