Incredibly Disappointing and Unprofessional ServiceI am extremely dissatisfied with DHL Express UK. My parcel arrived in the UK on 3rd December, and despite multiple chats online, I received inconsistent and misleading information from their customer service team. One representative told me it would arrive by end of day without giving a clear timeframe. Another told me "end of day" actually means up to 8pm. I was never informed I could pick it up myself until I pressed them. In particular, a representative named Chris K. was dismissive and robotic, showing no empathy at all. He also closed the chat without me finishing showing his lack of care and rudeness.Overall, the lack of communication, the shifting timelines, the misaligned staff and the unhelpful attitude have been beyond frustrating. I would strongly advise anyone to think twice before relying on DHL Express if you expect any sort of reliable service.
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