If you are having problems in Spain (as I did with this company). There is a legal proceedure to follow. Google search for "Hojas De Reclamaciones". It's a Spainish complaint form that companies in Spain are legally required to give customers if they have a complaint. Write to OK Mobility and ask them for the form withín a set number of days (e.g. 5 business days). If they don't send the form complain to the Spainish authorities who will then investigate the company.
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