Shocking service ! Hard to believe but true.Was waiting on a parcel from Italy and was not going to be at home so decided I would use their pick up service from one of their “parcel shops”. Got a text saying they had delivered parcel to parcel shop. Went to collect it but shop told me they had’nt worked with GLS for 4 years !!! They didn’t even have a scanner!Got back onto GLS ( no apology) who said it would be delivered to my home address within 3 days. 3 days later got a text to say it was at the original “parcel shop”. Called in again to shop just to double check. Of course it wasn’t there. Afterwards sent numerous texts/emails to GLS who assured me it would be delivered to a different parcel shop. Couldn’t give me the address of new parcel shop as it wasn’t on their system yet.Still waiting…..They don’t give a shit. I’m the fool.
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