Pretty unbelievable ’customer service’ here. A package from Temu arrived at GLS Dublin a week ago today. I was told it was with customs, would be cleared next day and I’d have it the following day. It’s now 7 days and it’s status is still the same as it was a week ago. No updates, despite numerous requests from me. I spoke to a lady this morning and she was apologetic but unable to shed any light. I was promised a call pre-midday that, big surprise, never came so I called back. Spoke to a guy with an English accent and boy did he have an attitude. Made me feel that it was almost my own fault this package hasn’t yet arrived. The lack of transparency is shocking as is the lack of customer interaction. I’ve dealt with some bad couriers in my time, but this crowd are by far the worst I’ve ever encountered. I will never order from Temu again and that’s no reflection on Temu. It’s a reflection on their choice of delivery service. It’s appalling. If I could give a no stars review I would.Update:I’ve been told by the customer service manager that it’s an issue between Customs and Temu. If that is the case my point is that I should have been notified of this issue. I wasn’t, in my many contacts with GLS over the past week.
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