I really don’t know how this company are still in business. The service provided is absolutely the worst I’ve encountered. I ran a small business before and I would have never tolerated this company delivering to my customers. TWO of my parcels have BEEN LOST ? The first one was 8th August. Waited every day as I was OUT FOR DELIVERY according to the tracking NEVER ARRIVED … then last day said on the tracking “ COULD NOT BE DELIVERED BECAUSE OF TRAFFIC PROBLEMS “ ? Now it is SEPTEMBER and it still says it’s in the PARCEL CENTER and EVERY DAY I’m told it’s going out PRIORITY? The second parcel was marked as DELIVERED . I never received it. After a LOT of conversations the driver finally rang me said he had PUT IT ABOVE MY LETTERBOX. I live in apartment block with access only by key. Long story short . I told him I would have security look at the camera in the hallway. He then BACKED DOWN and said .. maybe the parcel wasn’t for you?? What happens to customers who can’t prove these parcels are not delivered. WHY are the couriers allowed to mark parcels as DELIVERED when then have not asked for a signature or taken a photo like most couriers? I will try my best when buying online not to have GLS deliver my items . I feel that the staff are not to be trusted
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