Package was due Wednesday the 23rd August.It went back to the depot that evening because the delivery driver didn't get his whole route done in time. I would assume that means he would start the next morning where he left off, NOPE my town was last again.Shows as delivered on Thursday, not delivered to me. On Monday 28th I called to see where it was and was told that they will message the driver to collect from where he left it and drop it back to me .. Didn't happen and no contact. Tuesday 29th I called again and was told that they would open a dispute and that I would have the driver in contact with me that day. Wednesday 30th I had to call AGAIN because no contact. I am now being told that he has 3 working days to rectify or he has to pay for it and that it was delivered 11 MINUTES WALK away from my house - that they cannot give me the address of the delivery. If it isn't rectified then I have to start the process through Zara to get a replacement or refund.. I would have been better going online.My main piece of advice is always pay extra for next day delivery - I paid 4 euro for this service and it was the worst idea, if I paid 9 euro I would have had a delivery the next day from UPS
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