ap33world.com

I would give 0 stars if I could

I would give 0 stars if I could. Horrible experience. I live in an apartment building. Driver did not call or text when "delivering" if he delivered at all. I was sent an email at 12:24 saying "parcel has been delivered to requested address". My apartment building does not have a delivery room, only a post room that an post has key to, hence every other delivery driver has made calls to not only myself, but other residents to come collect. When I called customer service, I was first told to check a centra nearby because the parcel might be there. The centra near me IS NOT A COLLECTION POINT. They did not have my parcel, I confirmed with centra employees, the THEY NEVER COLLECT PARCELS. I called a second time to tell them no parcels anywhere and that I am appalled at the lack of calls or texts. The customer service agent was extremely rude and condescending towards me a told me in his exact words " the drivers is not obliged to make any calls or texts". Even if it is an apartment building? Not to mention the customer service agent tried to gaslight me and said that It could be that the driver had called but I didn't receive it because I didn't have cell service. In 2023, it is extremely extremely rare to not have cell service and is a blatant lie on his behalf. Horrible horrible service, rude customer service agents. I still don't have the parcel that I needed for tomorrow, they have told me I wont get it until the 26th.

Date of experience: Jul 21, 2023