Completely unacceptable service and then the follow-up with customer support regarding my parcel. They have a package that was a Christmas gift since December 3rd. It was scanned leaving the country on December 9th, and then no updates. After days of trying to reach customer service, I finally get through today, only to be told it just left today and might take another week—after Christmas. No apologies or understanding of the situation. Terrible service overall, compounded by the lack of care from the support team!
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