This is by far one of the worst courier experiences I’ve had. The courier received my package seven days ago, yet the tracking information has not updated at all since it was marked as received.I have emailed multiple times with no response and attempted to call their customer service number over several days. Each time, the automated system ehangs up after stating that all lines are busy. I also tried calling again shortly after 4:00pm, only to be told via the recorded message that their operating hours run until 5:00pm, despite the lines already being closed at 4:15pm. Strange. This level of customer service is completely unacceptable. Due to the lack of communication and transparency, I have now contacted the seller to raise a formal complaint and strongly advised them not to use this courier in future. The seller has confirmed they will reconsider using this company due to the appalling service provided.I would not recommend this courier to anyone.
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