I have a TV to be returned to CELLO after purchasing via Tesco.They arranged collection with you for 11th December 2025. I waited in ALL DAY.The ref number is 60120227161598The other identifying code is GCN10735Collection due 11/11/2025I have waited in EVERY DAY. Expecting this item to be collected. Ringing to check tracking to be told, collection WILL BE TODAYOnly for no-one to turn up each day.I need to return this item ASAP Still not collected. In fact the driver stated the collection was refused. No-one had attempted to visit the house. We, like many others have a camera doorbell so no excuses.Each day since then I have been assured collection would be that day.7 entire days I have waited in, despite the need for me to have been other places I have has to defer them in the vain belief that today would be the day.I can't get my refund until you collect. This is beyond the joke. In fact for continued contacting of yourselves and the TV company, the fact its nearly 20th December and still no sign of collection I believe compensation is due to me. My time is valuable too. Moreso at this time of year.The law infact states, as followsEmotional Distress Compensation.Compensation for distress and inconvenience recognizes non-financial harm from service failures, with amounts varying from small sums (e.g., £100-£250 for minor issues) to larger payouts (thousands) for severe disruption, impact on quality of life, or prolonged suffering, often decided by ombudsmen or courts based on severity, impact on daily life, and how the problem was handled, requiring evidence of the effect. Typical Compensation RangesModest/Minor: Up to £250-£500 for some upset or minor inconvenience (e.g., a missed appointment, slow response). Significant/Considerable: £250 to £1,500+ for prolonged disruption, considerable worry, or serious short-term impact (e.g., weeks/months of issues). Substantial/Severe: £1,500 to £5,000+ for major, lasting impacts, significant upset, or affecting ability to live normally, with potential for higher awards in severe, prolonged cases.So with this in mind can I ask WHEN will someone be collecting this parcel?How much compensation are you going to be awarding or do I have to take it to the ombudsman?
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