First, I received an email on Tuesday that my international package is on its way and it needs my signature upon receipt (this made me at peace knowing that I will receive the package 1st hand) and the ETA of it is the next Monday. Second, I received an email that the said package is delivered 2 days after (Thursday) at 16:20. I immediately went down to check but there is no box/package to be found. I checked the "proof of delivery" timestammped at 15:57, it's a photo of the package on our main door, and apparently the door is opened so the delivery person did not bother to buzz my flat. I contacted customer service immediately and they raised an investigation, and also I was told that my signature is actually not needed. So many things went wrong and I'm left without my Christmas package & the money I've spent for it.😞😞😞
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