Absolutely shocking service and then customer service when I've followed up to find out where parcel is.They have a parcel which is a christmas present since 3rd of December. It was scanned to say it left france on 9th December and then no further scans. I get through to customer service today -after days of trying and sending emails. I'm told it has only left France today and the package will "probably" be another week - so after Christmas. No apology nothing, no understanding or consideration for Christmas. Terrible service and made to feel worse by lack of care on the other end of the phone!
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