I have been with Spinbit since the start and not had too many major issues a fair bit of bonus codes not working, deposit match not received things like that which have genuinely been resolved. However 11 days ago I Received one of Spinbits regular Telegram Bonuses this bonus was a little different it's was 100% deposit match but a code had to be activated first? This was odd as they changed that but however I gave it a shot and entered the code and deposited $60 . What do you know once I deposited my match never showed.. Usual story go to the chat give them the details and they resolve it. However this time it took 5 hours and 2 agents to get a result really made me work for a deposit match. So I play my balance and on this rear occasion I have some luck and beat the wager of $1800 stoked! A very normal way to tell if you beat the wager is you will get a check your balance alert when placing a beat.. This normally means the bonus funds have now gone to your "real balance" wallet. On this occasion I had $600 remaining so sweet a little weekend cash out. Not the case! My balance vanished and is yet to return. Now iv played enough deposit matches, free spins, bonus spins ect and know there is a max bet and on occasion a max cashout of $500 sweet as I stick to the rules to avoid the balance being forfeited. Now I have sent emails, chatted to someone everyday since then and have got 0 information. In fact the only response I get now is "yes we have reached out to our promotion team and are yet to get a response, 11 days of teams talking to each other and not one response I find that extremely hard to believe. I'm never nasty to the chat or team or over emails I'm always thankful and patient however 11 days of a $600 balance dissappear and not one single update? Or reasoning? Why have they gone to the promo team? Why not the technical team to see what happened? Obviously someone knows something but just don't wanna deal with it? It has really left a bad taste in my mouth considering all this time and money spent playing on this casino and Spinbet to be fair.. Been there since the very first day of opening.i have all the chats saved and screenshotted saying yes you followed all the rules and done nothing wrong.. But nothing further. 11 days and still no update or no one emailing to say we are so very sorry there was a glitch and your $600 was taken we have restored the balance. Just absolutely nothing. 12 days ago I would have said to anyone yeh have a crack they are easy to deal with but how can I recommend a casino that does this to one of their regulate players. Do better spinbit resolve your major issues in a timely manner.. 11 days an no change? just disappointing.
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