This is the worse service I’ve ever used in my life. Yesterday I got an email saying my package was delivered, which it was definitely not. We have monitoring and I was home all day working at my desk with a view of the street. Not a GLS van in sight. Just to make sure I even drove to a similar address they may have mistook it for (even though the air code was provided) and knocked on some poor persons door just in case. I have no idea where my package has gone. That’s ignoring the fact the delivery with them was meant to be 3-5 business days, and it took 14 BUSINESS days. I have just spent over an hour on the phone on hold trying to get hold of customer service. Yesterday there wasn’t even an answer just automatic hang up the call. Today there was actually a queue so I waited for over an hour, wasted all of my phone credit. Just to get to number 1 and that same awful robot to tell me „all phone operators are busy, try again later” and automatically hang up. Then what did I wait in a queue for? I genuinely believe they don’t even have any customer service team, as my emails weren’t answered either. I would never recommend this courier as this is my first and last experience with this awful company. Relating to other reviews which I ignored to my demise, how can they make this many packages go missing and still have the worst customer service I’ve seen? WHERE IS MY PACKAGE??
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