Absolutely useless.My parcel was registered on December 15th and they collected it on December 17th and I was hoping to get it in time for Christmas. To that end, I sent the customer service an email trying to arrange an alteration to the delivery address so that it would bring to my holiday destination and incidentally closer to its departure point to maximize the chances of getting it in time. I got ABSOLUTELY no reply from them whatsoever. Furthermore, the tracking for my parcel has been showing the same location since 17th. They are a disgrace, I get parcels from China or Japan faster than that and with accurate tracking.
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