My package has been stuck in the sorting warehouse in Ireland since December 19th (ordered from Europe on December 10th). When I called customer service, I was told it’s in a trailer with no further updates—just that I’ll get it when I get it. The first representative was rude, but the second one was nicer, explaining that due to an influx of work with a partner company, they lack the workforce to process orders. They couldn't guarantee anything before Christmas, nor would they allow any pickups. Very disappointing service. I won't use them again.
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