Our parcel has been held at the Dublin depot since December 14th. We were informed that the delivery truck will not be opened, and that the parcel won't be delivered until January, even though it is already in their possession. This item is a Christmas gift, which the staff were aware of. While we were at the depot, other customers were able to collect their parcels, but ours was denied with no clear explanation. Being told that a parcel cannot be accessed while others are released is extremely frustrating. There has been no effort to provide an alternative solution or timeline. Very disappointing experience, especially during the Christmas season.
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