I cannot rank this company low enough. Only a negative star rating would be justified for this company’s delivery service. I have close on 200 reviews on Google maps, all as fair as I can make them, NONE have ever been as bad as this.The company website says ‘most of our parcels are delivered within 24 hours’. Plainly and emphatically untrue. Read this and some of the other reviews to determine the truth.I had a parcel dropped off by a customer at the GLS Galway depot 18 days ago. I live in Navan, as yet, I have not received the parcel. 18 DAYS and counting.Despite daily emails and phone calls, GLS are still unable to trace the whereabouts of the parcel.The customer service department can only be described as dire. There are promises of updates but there is no sign of any action.When asked how long it takes before GLS admit that the parcel is lost, I was told the investigation takes a minimum of 9 working days. Ludicrous.Ask to speak to a manager and you’ll find they ‘have just slipped out’. Will the manager call me back please? 'I'll ask but I can't promise you a call back.'Nobody takes responsibility, nobody has ownership.I have left it with the seller to claim from GLS for their loss.Deal with this company at your own peril.
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