Where to begin, First of the Irish agents in GLS customer care need a gold medal. They’re phenomenal! The British agents and email service however, my god they couldn’t care less about helping you. Package was due for delivery on the 19th of December, listed as not being delivered due to traffic conditions, fair enough it’s Christmas week! All in total driver had loaded the parcel onto the van 6+ times and couldn’t be delivered; one of the excuses citing not enough address details; dispite the driver contacting me personally; as well as me calling CC to give a further description of the address as well as an alternate address if useful, The driver still couldn’t do his job. He was then instructed not to return to the depot end of business on January 2nd with the parcel that it was to be delivered that day; however; he didn’t scan the package end of the day and then delivered it to an address 25Km away from me on the 3rd?!! After being told the depot manager would be in touch; he hasn’t been, I get told then by CC he has until the 8th of January to rectify the issue at which point the loss of the parcel is my responsibility; direct quote from one of GLS British agents. Absolute Scandalous behaviour from a courier company. I’ve seen toddlers with a better sense of direction this crowd. If you’re at the start of issues or are a company considering using them; just don’t.
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