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Unfortunately this is not the first…

Unfortunately this is not the first time GLS had let me down. The latest incident was my last straw so I decided to say something. I had a delivery due to me which was delivered to another address and after corresponding with the company I bought from, GLS provided a “prove” of delivery which was a random photo of a house.. but not mine. Good thing I can prove it because my house had a name sign. Also I requested a prove of time and date of the photo was taken. At that point.. reply from GLS was the parcel couldn’t be retrieve. The company I bought from had to replace the item. Now when I see any company advertising GLS as a delivery option… I run the opposite direction. No need for the hassle. I believe it’s the driver in my area who’s doing his job poorly cos people talk.Edit reply to GLS: the answer GLS gave was that the item was not retrievable. So the company I bought from had to replace it and resolve the matter hence affecting them too.My suggestion is perhaps the company management need to rethink its business strategy- if you are getting 54% votes with 1 star- what does that tell you? Solving each individual matter is just putting a band aid on every problem that arise and a strain to both your business partners and your own employees. Because of you guys, the company I dealt with had to have their staff use their time to resolve a matter caused by GLS. I might be harsh and that’s because it’s pent up frustration with GLS.So ask yourselves..Are the staff in GLS poorly treated? Are there insufficient monitoring on job performance? I don’t know but I know I won’t be using GLS anytime soon and will avoid if I could.

Date of experience: Jan 30, 2023