The service provided was extremely disappointing. Currently, this delivery company is the worst in the region, and they should face consequences similar to those experienced by others in the past. I ordered a parcel two weeks ago from abroad, which arrived on December 19th. Since then, there have been no updates, no attempts at delivery. I spent over 55 minutes on the phone to reach customer service, only to learn that my parcel is still in transit and won't be delivered until after the holiday. I was informed that packages received before December 17th would be delivered by Christmas, while those that arrived later would not. This is utterly frustrating and unprofessional! I will steer clear of any supplier that relies on this service.
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