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The initial design appointment with Ben…

The initial design appointment with Ben was fine. I then wanted to change the slide wardrobes slightly and had to ring a few times to finally get someone to come round and remeasure. The style of the handles had not been sorted during the initial contact, so inorder to do so I had to travel to Ipswich from my home in Clacton. The fitter arrived on the agreed date and did nothing but complain and moan. He didn't realise he had to take out my old wardrobes, which he of course moaned about, the next day he moaned that it should have been a two man job, you get the picture, he moaned about everything. He was rude and obnoxious the whole time he was in my home. He didn't have the doors for my bathroom cabinets, as agreed, and managed to rib out my skirting board and damage my bed. The office, via the telephone informed me that would send someone else to remeasure the two doors that had not been fitted. I had no further contact from them for over 7 months when they emailed me asking for payment. They stated the doors could not be fitted due to the shape of my bathrooms, this is ridiculous as there had been doors on the cabinets! Obviously they had NEVER made the doors. As I had already had the bathrooms decorated and the old doors removed, ready for the news ones, this will cost me money to have new doors made and fitted. They at no point offered to supply the doors, they had previously agreed to make inorder for me to get them fitted by someone else. So I will have to spend more money, on top of the money to repair the damage their fitter did to the skirting and bed.

Date of experience: Nov 17, 2024