If only it was possible to give zero stars!I regret to share my extremely disappointing and ONGOING experience with Sliderobes, a company that claims to provide bespoke furniture but fails miserably in both product quality and customer service.In March 2024, I contracted Sliderobes to install wardrobes in my bedroom and bookshelves in my dining room. What followed was a series of delays, incorrect installations, and unfulfilled promises. The issues included:1. Significant Delays: The installations, initially scheduled for April, were pushed back for ridiculous reasons. 2. Incorrect Specifications: The wardrobes and bookshelves delivered were not as per the agreed specifications. The wardrobes came in the wrong color, and the bookshelves were of substandard quality, akin to cheap flat-pack furniture, far from the bespoke solutions promised.3. Unprofessional Conduct: Our point of contact was unresponsive and dismissive post-sale. His lack of professionalism and accountability to find a solution when things went wrong have greatly added to our frustration.4. Non-Resolution and Evasion: Despite numerous calls and emails, Sliderobes has done nothing to rectify the situation. We were constantly given the run-around with false assurances and empty promises. We have been left with partially installed units for months.After enduring months of stress and inconvenience, I have now decided to cancel the contracts. However, Sliderobes has ignored my requests for the uninstallation of the incomplete units. I have now been forced to hire an external carpenter at my own expense to remove the substandard installations.This company has not only disrupted our lives but has shown a complete lack of respect for their customers. I urge anyone considering their services to stay away. Save yourself the stress, disappointment, and financial loss.Sliderobes, you have failed spectacularly in every aspect of service delivery. Your disregard for customer satisfaction and the customer is appalling, and I hope others heed this warning.
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