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Disappointing Experience with Sliderobes

I placed an order with Sliderobes at the end of July 2024 and was immediately pressured to confirm the booking by signing a contract and paying a deposit. Despite expressing hesitation about the color choice, I was encouraged to proceed.When inquiring about door styles and handle options, I was informed that they only offered one style and suggested purchasing handles separately for cost-effectiveness. However, after receiving a brochure, it became apparent that this was not the case, and other options were available.I requested color samples from the representative but received no response. After two weeks of follow-up, I contacted Sliderobes directly and requested the samples. They claimed they had been sent but never arrived. This process had to be repeated several times before I finally received the samples in August.It turned out that the representative I was dealing with had left the company, which caused significant delays. Pol, who has been helpful, eventually contacted me.The installation date was finally scheduled for late October, which is nearly two weeks beyond the promised 12-week lead time.While the staff has been polite, the overall service has been extremely lacking. The delays and poor communication have left me with a negative impression and disappointment regarding the installation date. This has caused disruptions and additional costs for other services that were planned based on the original 12-week timeline.If I were starting this process again, I would avoid Sliderobes.

Date of experience: Jul 30, 2024