ap33world.com

Really disappointing service and…

Really disappointing service and problems with installation not fixed for months.Design service was good and the lady who called out had good ideas but it all went downhill from there.Install booked for two days in November 24, but the installer, who seemed to be a sub-contractor, wanted to finish in a day. He did a long day in fairness and was busy all day but the quality suffered. By late afternoon he realised he didn’t have the tool required to finish fittings on the desk so someone would have to come back in any event and he said this would happen in a few days.Next day when I was cleaning up I noticed a chip in the veneer on the top of the desk. I also subsequently noticed a problem with the strip of veneer at the front of the desk along with another problem with the wood panel for the plugs under the desk and many of the screw caps were wrong colour.I sent photos and they said there would be a delay returning as they needed to make a new desk top. I had other works starting in early December at my house so from health & safety perspective I said they couldn’t come in to the house until that finished. They booked to come back 19th December 24 but that was cancelled. I was told on the phone the fitters were booked up for months and they’d see when they could come which I thought was poor customer service given they hadn’t finished the job and the faults were with their work.Roll on to the new year (2025) and there was no contact so I contacted them and on second attempt got a response and arrangements were made for a fitter to come.He arrived with some filler to fix the damage to the veneer and was not aware of my expectation that a new desk top was to be fitted. He also wasn’t aware of other issues I had raised in November and had provided photos of and therefore couldn’t fix the panel for the plugs which had been installed upside down. He checked other things and tightened doors on a cupboard which was an improvement. Talking to him I was confident things would be fixed but frustrated at the poor communication, particularly given he was from Cork and wasn’t in Dublin every day.Return visit 6th March 25 cancelled with less that 24 hrs notice by email. No phone call to explain why and just a reference to a fitter coming on the 14th March which clearly meant I wasn’t getting the same person coming back which was really disappointing.Now rescheduled for 14th March 25 so I wait to see the final outcome. Four months after the initial fitting.My main mistake seems to have been paying in full on the fitting day as I had no leverage with them after that. I paid in good faith thinking that, for prices charged (which are at the higher end for this type of work), work would be carried out to a high standard and service would be good.I don’t think it’s too much to expect that people might prioritise fixing the problems they have caused and show a bit of courtesy by communicating information about what will be done and to manage expectations. I will never use this company again and I’ve got a carpenter to do other work for me. Thankfully, I didn’t book more work with them initially or it could be worse !!!

Date of experience: Mar 06, 2025