I waited almost 4 weeks for delivery with no effort made at all. Eventually, I spoke to a customer service representative who informed me that the parcel had been at the depot the whole time. I had to reach out to the vendor for assistance in locating it! Unfortunately, the vendor had shut down their customer service, leaving customers stranded. I gave up and initiated a chargeback with my bank. The worst part was the automated phone tracking service, which falsely informed me daily that it was 'out for delivery.' Dishonest and incompetent, they deserve to go out of business.
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