My order has sat “delayed” in this depot since December 6th with no update since. There is no way you can speak to an actual human who works here unless you make the drive over, which is absolutely ridiculous for those living a distance away from Coventry. I’ve spoken to countless customer service agents based in West Africa over the phone and all they can say is that they need the merchant to tell them how my order was packed, yet when I got my merchant to open a case - crickets! Radio silence! It’s been over a week since the case was opened. Has my parcel been stolen or something? AVOID AT ALL COST
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