Extremely disappointing support experience. My printer has malfunctioned, and I've spent the last week going back and forth with a representative who relies on automated responses, repeating troubleshooting steps instead of acknowledging that the printer itself is defective. Even with my warranty, they refuse to provide a straightforward solution or replacement. It's shocking that a well-known brand can offer such subpar products and terrible customer service. It's best to avoid them to steer clear of the frustrations I've faced.
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