I would give 0 stars if that were an option. I understand that Christmas is a busy period for delivery services, but this experience has been completely unacceptable. There was no customer support available and no meaningful tracking updates. My parcel showed as arriving in Ireland on the 6th of December. The next update only appeared on 30th December, stating “out for delivery.” After all that time, there were still no details or options provided. At that point, I was not at home and had no option to change the delivery date or address. The tracking system then marked the parcel as delivered, yet I never received it and did not sign for it. This lack of transparency, flexibility, and accountability is extremely disappointing. I will stop working with any company that uses GLS as their delivery service.
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