I’ve had the worst delivery experience I’ve ever encountered with GLS Ireland.My parcel was delayed for weeks sitting in the depot once passed to GLS, then marked as “delivered” despite never arriving at the ParcelShop I selected. GLS tracking even showed a signature from a fake name 'Vincent Thomas' who does not exist at the ParcelShop, which the shop confirmed to me in person.It's been a Kafkaesque nightmare since then, as the parcel has:- disappeared and reappeared from tracking multiple times - been marked delivered, then “stored in parcel centre”, then “out for delivery” again - taking days in between each step - been sent for home delivery repeatedly, despite explicit instructions and a confirmed ParcelShop address- been returned to the depot by the driver, only to repeat the same loopI visited and called the ParcelShop multiple times, taking time out of my working day, only to be told GLS had never delivered anything to them. They also mentioned they had returns waiting there weeks due to GLS no-shows. Customer service is unresponsive and impossible to reach and the tracking system is completely unreliable. At no point was I given accurate information about where my parcel actually was.This is not a one-off delay for the Christmas period - it’s systemic failure. Marking parcels as delivered when they are not is completely unacceptable, shady and a borderline scam. GLS made a mistake at every basic step of the delivery process and are completely unfit for purpose as a company. How they're allowed to continue operating is beyond me. I'll be avoiding any company that uses GLS like the plague in future. Even Fastway were miles better than this incompetent crowd.
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