Normally the service is as advertised, swift and efficient. Not this time, the package was mailed on the 19th of December and arrived on the 5th of January. Not sure what happened this time but the package sat in Ohio for 5 days and then sat for 5 more days in Midlands UK. No explanation of why. Used this service several times during the holidays and throughout different times of the year and this was the worst. I understand that there may have been conditions out of your control but the service was not as advertised as it has been in the past every single time.
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