Waiting for a delivery from a company I've used many times before, however not with DHL as a courier.My address is admittedly a little hard to locate, but hasn't caused problems for previous couriers.One might hope that if your profession is "delivery", then having a knowledge of the whereabouts of properties could be an essential requirement.Their first attempt didn't materialise. It was reported that the driver couldn't gain entry to the property. Strange, because the porch door is always open.The second failure led to the report that the merchant had provided insufficient directions to the address.OK - this led me to then attempt to contact DHL directly to provide directions, and my mobile number should the driver experience further difficulties.However, you can't talk to an actual person, you have to message the company who will then reply within 24 hours. They didn't.Waiting on the third attempt, so I contacted the merchant to see if they could give directions directly to somebody at DHL. They said unfortunately not while it is in transit. It has to fail again, be returned to the merchant and then re-sent with more detailed delivery instructions. Great.Sorry, but this is an utterly useless system whereby nobody can communicate with the delivery driver, which I would have thought might be an essential component in solving difficult deliveries.
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