I am beyond disappointed with DHL’s service. I ordered an item specifically for Christmas, and despite the retailer dispatching it on time, DHL has completely failed to deliver.It has been sitting with the courier past the promised delivery date with no proactive updates or explanations. The lack of communication during such a critical time is unacceptable. A courier’s primary job is to manage holiday volume and deliver on their timelines, and DHL failed on both counts.This delay has caused unnecessary stress and ruined a holiday gift. I would not recommend using DHL if you actually need your items to arrive on a specific schedule. Unreliable and frustrating.
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