ap33world.com

Awful rude staff, stole parcel

Awful staff stole parcel, Depot staff with impolite, rude tone. Not responsibleI've been there for 8 times and can't receive the parcel, and the staffs are fooling me, RIDICULOUS!It's a luxury computer appliance, I can see the tracking record ONLY on the first day when they are delivering. I am at home the whole day, and I didn't see anyone is coming to the provided address, delivering the parcel. They just said it's failed, and will attempt again on the next working day. Meanwhile, I am so confused why they are saying failed to deliver, and I don't even can change the deliver date or collect at the depot. So, I drive the DHL depot asking, and they said I can collect on the next day morning. When I went on the next day for 5 times, they are saying it was MISSING since 8am on the first day. It made me so confuse isn't they try to deliver and failed? What if it's missing, how will their staff at the depot told me to collect on the second day. Everything doesn't make sense.I called the company where I purchased, and they responded to me they found the parcel, it turned out it's another parcel, not the "missing" one( computer appliance).After few days, I received an update from John Lewis, DHL told them they found my "missing" parcel, and they will deliver it again, which I didn't see any updates on the tracking history, so I got to DHL depot ask for twice. The most ridiculous part is the same staff when I collected my another parcel on the second day, told me I have collected and signed the missing one, WHICH I NEVER! And she knew, but SHE LIED! Meanwhile, there's another staff there checking on their system, said I have collected and signed the missing one on the first day when their staff delivering at my address, the delivery is successful. How come????? 2 staffs with 2 versions of record. It's so HILARIOUS.In general, these two staffs aren't friendly, they are using harsh and rude tone. Guys, it's not my fault of not receiving the parcel. Why are they blaming me with such disgusting tone, like I am lying I didn't get the parcel??? They don't believe the customers, just wanted to have someone to take the responsibility, whoever are the customers. Such an awful, terrible, frustrated experience with DHL. It also makes me feel like it's the delivering staff stole my computer........ Otherwise, I can't think of why it's signed during the first delivering attempt.I'm feeling so UNCOMFORTABLE and UNSECURED using DHL service. Who knows when our parcel will be steal by their staffs

Date of experience: Dec 24, 2025