I brought my car to Jemca in Croydon for a service. When I handed over my keys they told me "we'll call you when your car is ready to collect". At 12:40pm they called me to tell me my car was ready for collection and reminded me they were closing at 1pm. I quickly jumped on a bus to try to get there on time and while on my journey they called me to ask me how far away I was. I told them I was on the bus, I couldn't push the bus to go any faster. When I was 5 mins away they told me "sorry, it's after 1pm, we're going to lock up your car, you can collect it on Monday!" I told them "you can't do that, I came when they called, the earliest I would be able to collect my car would be next Saturday as I work in the city and wouldn't be able to collect before they close at 6pm in the week, so effectively they would be hijacking my car for a week!" They didnt care and hung up the phone. I was 5mins away and they hijacked my car for a week!I will not be trusting Jemca Croydon with my car again, they have lost a customer due to their unprofessional and unforgiving bahaviour!
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