My CH-r’s alarm keeps going off between 1 - 2 am, so I called Jemca at Enfield this morning only to be told that there are no managers until 9.30 and the person I spoke said he would email them and ask them to ring me. No phone call by 10.30 and so called them back only to be told that they couldn’t look at the car until 14 July, I said that this isn’t acceptable as this has been happening for the past couple of days and she said well you can drop it off and pick up Monday and so I asked for curtesy car and her reply was no. I mentioned that this is a leased car under two years and that I also pay full maintenance, she said well if it’s out of warranty or that the maintenance doesn’t cover the cost that I would be charged £163.50 + VAT for labour. After speaking to her I called the finance company and explained the situation and was told she would contact Jemca and call back, which she did and I was told I could take it to them today. She also said that as it is a factory fitted alarm that it is covered under the warranty. The lady also told me that when I was there that if they didn’t look at it that I should ask for a Compass Form to complain.I went to Enfield and was told that they are fully booked and that I would have to go back Monday. I asked if I could turn the alarm off as my neighbours are not happy about being woken up in the night and he said nothing they can do and to go back Monday. He also said I’d have to leave it there all day as they wouldn’t know when they would get around to looking at the car. I asked him for a Compass form and was told they don’t have one. I left and called up Toyota UK as suggested by finance company who have done my complaint and he said I should have been offered a curtesy car. This is the third CH-R I have had, fortunately I haven’t had to have the cars repaired during the time of the agreement in the past, but I do think that customer service is just diabolical and won’t be recommending potential customers buying or leasing as when it goes wrong they just don’t want to know!
Claim your business profile now and gain access to all features and respond to customer reviews.
AP33 is one of Asia's top betting companies. Having over 10 years of experience in providing the best iGaming experience featuring games such as slots, live casino games, sports/esportsbooks, lottery games, fast games, fishing games, 3D games, and more. AP33 is also a fully licensed and fair online casino that prioritizes security, transparency, and an exceptional gaming experience. With a user-friendly platform, generous promotions, and 24/7 customer support, AP33 ensures every player enjoys seamless and rewarding gameplay.See more
